FAQ

Frequently Asked Questions

What is I-Pro and why is it different?

Why we believe I-Pro is the right choice for your business

I-Pro stands for “internet professionals” we believe we are experts on the internet, the internet is a very powerful tool for your business and is the most effective way for any holiday business to generate income.

I-Pro software has been built from the ground up and has combined many years of experience from within the holiday industry and the IT industry.  We understand exactly what it takes to launch a new business and more importantly grow an established or expanding enterprise.

We offer some of the best and most responsive support within the industry and can help you take full advantage of the features from I-Pro so you business can streamline costs and efficiency to boost your profits.

The I-Pro system combines the power and flexibility of Umbraco a leading CMS (content management system), the CMS gives you complete control over your website and allows you to showcase your product in the very best light.

Our custom built booking engine and management system integrates seamlessly with the CMS and provides the complete solution to allow online booking and intuitive management console to ensure every aspect of the booking process is taken care of.

What is a CMS website?

A CMS or a ‘Content Management System allows you to control and manage the content within your web site. Using this simple system you can very easily add, delete images and edit text in your websites front end. You can also have an unlimited number of pages and a full site-search engine!

What difference will a CMS website make

A CMS (Content Management System) means you have full control over the content on your website, this means you have complete control and can easily update your website when you want so no waiting for the availability of your web developer.

Our CMS is completely unlimited so you can add as many pages as you wish, this is perfect for SEO.

Can I link to my existing website?

Yes we offer two types of integration; OAUTH API securely connect to iPro utilising our powerful API you can choose to pull the data into your own DB or build the website on the ‘fly’ reducing your development time dramatically. Option 2 is to take advantage of our flexible plugins, we can also offer our design services so our core pages i.e enquiry, checkout, members area are designed to look like your existing website.

Can I use my own web designer or a Wordpress website?

Yes of course we welcome any designer or web developer to work with us, we will assist them with their integration and ensure everything runs smoothly.

Will my website be mobile friendly?

Yes 100%, we are one of the only companies who build our sites with scores exceeding 90/100 with Google Pagespeed Insights. Your website will run smoothly on all devices.

What is the length of the contract?

We offer a monthly rolling contract as standard, however if you wish to lock in your subscription for 14 months then take advantage of our 12 month licence and receive 2 months for free.

Will you charge a commission per booking?

No we believe that your monthly licence should be a fixed cost which you can budget too. Why should you pay extra as you have had a good month. We licence on the number of units and agree a fixed monthly price.

Which channels do you connect with?

We connect directly with HomeAway and Holiday lettings, which gives us access to all their channels. We have then partnered with Rentals United which is by far the best real time booking platform for the vacation rental market. This channel will connect you with all the best direct booking agency websites.

Can I sync my availability with Outlook or Gmail?

Yes we offer two options to sync with your external calendar such as Outlook & Gmail, you can provide a public iCal link this will just show that a booking exists. While our private iCal will provide you with the summary of the booking information directly in your favourite calendar.

Can I share my availability with other people / websites?

Yes using the public iCal link you can sync with many sites such as Airbnb, Spain-holidays.com and directly with individual calendars such as the owner!

What is a responsive web design?

Responsive web design is the latest technology in web design and ensures your website is user friendly on any device. The website will adapt to the screen so that it is easy to navigate and use.

Are your websites SEO friendly?

Yes 100%! Our websites are designed for Google, link Analytics / Webmaster tools. Manage all internal links setup h1 Titles, Page Titles, Meta Descriptions, update alt tags. Everything is there for you to rank highly on your favourite search engine.

What happens if I lose internet connection?

Our cloud based solution is fully responsive, so you can access via any mobile device, we recommend syncing your calendars to a local calendar so you will always have up to date availability to hand. Also dont panic your website will still be running and working on auto pilot in the background.

Can I import data from an existing database or spreadsheet?

Yes we provide import tools and for larger clients we can build custom migrations to import all your property data, customer and booking data from your existing system. Contact us for a quotation.

How secure is my data?

We implement all our systems with an SSL certificate ensuring your data is secure and protected. We provide 24 hour backups and 7 days off site backup. We currently have a 99.9999% uptime on our servers which ensures very low downtimes.

Do I have to take online bookings?

You dont have to take online bookings, we have clients just offering enquiry only. While some clients have opted for provisional bookings only so no online payments and others who have some online bookings and others on request.

Do customers prefer to book online?

Customers are looking for real time availability and online booking. They feel safe paying online with their credit card and feel protected by this method. Without doubt you are missing out on customers without this feature. That said we understand why its not always possible, but we would definitely recommend you aspire to this.

© I-Pro Software, The Old Police House, Sandy Lane, Chippenham, Wiltshire, SN15 2PZ